The FT232R USB driver is a bit of a complicated install. The screenshots below will give you direction with regards to installing the driver the correct way. This means that you first have to uninstall the driver, disconnect from the internet and then install the driver again. The FT232R USB drivers below need to be extracted to an area on your computer you can find.
Step 1:
FYI Cisco does not make USB to RJ45 Console cables, so there is no such thing as a 'genuine' Cisco cable, it is just a matter of Poor quality or Good quality Product. Cisco genuine cable solution would be a RJ-45 to Serial console cable and then you need a serial adapter to USB. Differences in Driver API. For most of these operating systems two types of driver are available: Virtual COM Port (VCP) drivers and direct (D2XX) drivers. The VCP driver emulates a standard PC serial port such that the USB device may be communicated with as a standard RS232 device.
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Download the driver file and extract it to your hard driver where you can find it
Step 2:
You first need to uninstall the incorrect drivers on your computer. In Windows, go to Control Panel then to Device Manager
Now press the delete button on your computer and it will ask for confirmation.
Collapse the Ports menu and now click on the USB controller at the bottom of the list.
Now you need to uninstall the existing USB Serial Convertor.
Disconnect the USB cable from your PC to KMX1 or KMX2
reconnect the USB cable from your PC to KMX1 or KMX2
A new yellow flagged item will appear FT232R USB UART
Right Click onFT232R USB UART
Select Update Driver Software
